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December 2009
Capturing Quality in a Can: REXAM Beverage Can Group
Item Analysis and Cronbach's Alpha for Reliable Surveys
New Dashboard Update Available Now
Tech Tips

 

 THE WORLD TRUSTS MINITAB FOR QUALITY
Capturing Quality in a Can: REXAM Beverage Can Group Can

The can that kept your most recent beverage fresh and delicious just may have been manufactured by a company in Dunkerque, France?and it just may have tasted that much better thanks to Minitab Statistical Software.

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 ACCESSING THE POWER OF MINITAB!
 
Item Analysis and Cronbach's Alpha for Reliable Surveys    

A survey is an excellent way to measure characteristics such as customer satisfaction. To better understand a characteristic, researchers ask multiple questions about it.  For example, rather than simply ask diners whether they are satisfied, a researcher may ask:

  • How satisfied are you with our services?
  • How likely are you to visit our restaurant again?
  • How likely are you to recommend our restaurant?

Item_Analysis_1_en-USCollectively, these questions offer a deeper, more accurate understanding of customer satisfaction than a single question could. However, asking questions that don't measure the same characteristic will produce misleading data, which can lead you to make poor, and potentially costly, decisions. 

So, how do you know whether your questions really measure the same characteristic?

Minitab's Item Analysis with Cronbach's alpha can help. Learn how in the latest installment of our how-to series, Accessing the Power of Minitab.

 Read the Article!

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 MINITAB LISTENS

New Dashboard Update Available Now

As more people around the world use the Quality Companion Dashboard to get a comprehensive view of their entire improvement program, they've been sending us a lot of positive feedback--and some suggestions. DashboardIcon 

We've taken those suggestions and used them to add new functionality to our Dashboard 3.4 update.  

Quality Companion Dashboard 3.4 features include:

  • Create multiple column configurations in the Projects section
  • Color code columns for easy identification
  • Display the last modified date of projects
  • Offline mode

The latest version of this free utility is available on our Web site now.

 Learn more
 
 
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  EXPERT SUPPORT  
 

Minitab
How do I change the background color of a control chart when a newly added point fails a test?
>> ANSWER

Minitab
What is the Anderson-Darling Goodness-of-Fit test statistic?
>> ANSWER

Quality Companion
How can I share my custom data fields and categories with other Quality Companion users?
>> ANSWER

View hundreds of additional tips in our Knowledgebase/FAQ.

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  TRAINING SPOTLIGHT  

 Attend one of our upcoming training sessions and learn to get more out of your data with Minitab software!

12 &13 January 2010
Malaysia
Manufacturing Training(Level 1)

12 & 14 January 2010
Malaysia
Service Quality Training(Level 1)

26 & 27 January 2010
Singapore
Manufacturing Training(Level 1)

26 & 28 January 2010
Singapore
Service Quality Training(Level 1)

2 & 3 February 2010
Malaysia
Manufacturing Training(Level 1)

2 & 4 February 2010
Malaysia
Service   Quality TrainingLevel 1)

22 & 23 February 2010
Singapore
Advance Manufacturing Quality Training(Level 2)

9 & 10 March 2010
Malaysia
Service Quality Training(Level 2)

11 & 12 March 2010
Malaysia
Service Quality Training(Level 2)

23 & 24 March 2010
Singapore
Manufacturing Training(Level 1)

23 & 25 March 2010
Singapore
Service Quality training   (Level 1)

  Full Training Schedule 

 

  VOICE OF THE CUSTOMER 


"From basic pie and bar charts to regression analysis, Minitab has the tools we need.
Minitab is easy to use, but also incorporates all the methods and analytical power you need for even the most complex quality projects."

- Mike Antochow, Data Analyst, Akron Children's Hospital

  "MEET QUALITY TRAINER" EVENT 


Discover how easy it is to refresh your knowledge of statistics any time you're online! Attend our special webinar, "Meet Quality Trainer" on December 15 at 11:00 a.m. ET. Participants will see a live demo of our e-learning service, designed specifically for quality professionals.    

Register Now!
 

  ON THE ROAD  


Join us at these FREE WEB DEMO!

What is SPC Control Chart ?               07 January 2010, (Thu)                11:00 AM                               

What is Pareto Chart ? 
19 January 2010, (Tue)
11:00 AM                     

Quality Trainer (QT) 
18 February 2010, (Thu)
11:00 AM

What is Process Capability Sixpack ? 
02 March 2010, (Tue)
11:00 AM
 
What is Multi-Vari Chart ? 
17 March 2010, (Wed)
3:00 PM

Full Web Demo Schedule  

  HAPPY HOLIDAYS!


In recognition of December holidays and the celebration of the New Year, Minitab Inc. will be closed December 24-25. Minitab Inc. also will close at 3 p.m. on December 31 and be closed on January 1, 2010.   

  

  CONTACT INFORMATION  

Bizit Systems Pte Ltd.
10 Bukit Batok Crescent                   # 09-01 The spire                         Singapore, 658079                      

Contact Name: YinYin          Email:minitab@bizit.com.sg            DID : 6515 0559
Tel: 65 6862 2011                          Fax: 65 6862 6680

Bizit Systems (M) Sdn Bhd
Level 3A, Unit 07, Wisma BU8           No. 11, Lebuh Bandar Utama       Bandar Utama 47800 Petalling Jaya, Selangor, Malaysia

Contact Name: Lycel          Email:minitab@bizit.com.my              DID : 010 231 3919
Tel: 03 7727 7876                          Fax:03 7727 7876


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